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FAQs

  • Where is my order confirmation?

Please allow a few minutes to receive your order confirmation. This will confirm your order number, address and item purchased. If you’ve used your cell phone number during the checkout process, an SMS with your order confirmation will be sent to your phone number.

If you still have not received your confirmation and it is not in your spam/junk folder, please e-mail: support@deluxesetup.com

  • How long does shipping usually take?

All packages have a 1-2 day processing time before they are shipped. Once they are shipped, it can take anywhere from 10-15 days for your item to be delivered. You can view our full shipping policy here.

  • What is the refund policy?

You can view our full refund policy here.

  • Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If this is the case, please try to replace your order with your correct billing address.