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RETURNS & REFUNDS

AT DELUXE SETUP, CUSTOMER SATISFACTION IS ALWAYS THE TOP PRIORITY.

Our dedicated quality control and quality assurance teams inspect your items before shipping. Our product quality is guaranteed. However, you must check your size carefully and precisely before purchasing. Please note the size charts on the product page. If you are not satisfied with the items you received, we can easily arrange an exchange or refund for you. We are here to help! Please contact our support team if you have problems with your order!

30 DAYS RETURN GUARANTEE

Customers can contact us within 30 days of receiving the item. If you have defective or damaged items, have received the wrong size, or the wrong product, please contact us immediately at support@deluxesetup.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at support@deluxesetup.com or submit the contact form. We will respond within 24 hours; we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1. DELUXE SETUP SERVICE RESPONSIBILITY

If our company is responsible for the problem, we will return to our warehouse for a refund or an exchange.

We will notify you once we've received and inspected your return and let you know via email within 24 hours if the refund was approved or not. If approved, Refunds will be made in the original method of payment. Currently, refunds take up to 7-14 business days to process.

2. CUSTOMER RESPONSIBILITY

If the customer has ordered the wrong size or the wrong product, we can also return it. In this case, the customer is responsible for the shipping costs in both directions (to and from our warehouse) for an exchange. The customer can also ask for a refund; in this case, the amount will be based on the customer's invoice amount minus shipping charges.

REFUND PERIOD

Once the refund is approved, refunds will be made in the original method of payment. Currently, refunds take up to 5-10 business days to process.


CANCELLATION POLICY

Customer can cancel their order within 24 hours; after 24 hours, items will be shipped, and cancelation requests will not be accepted.

Don't hesitate to get in touch with support@deluxesetup.com for further help. We will do our best to help you and answer all messages within 24 hours.